| Q. |
How do I place an order? |
| Ans. |
Order on-line using our Secure site, or by calling us at 1800 670
8719 during our business hours. |
| |
| Q. |
How do I place and online order? |
| Ans. |
When you have completed your shopping, click the "Check-Out" or
"Buy Now" buttons and place your order. During your check-out, you will be asked to provide: - Your
billing address - Your e-mail - Your shipping address - Payment Information |
| |
| Q. |
Can I change my order during check-out? |
| Ans. |
Yes. You can change your order at any time prior to clicking on
SUBMIT ORDER. Your order is placed and your credit card will be charged once you click on SUBMIT
ORDER. |
| |
| Q. |
How do I know that my order has been received? |
| Ans. |
Once you click on SUBMIT ORDER, we will provide you with an initial
order confirmation e-mail. You will also receive a detailed e-mail within 24-48 hours, confirming that
your order has been processed. |
| |
| Q. |
Is it safe to use my credit card on your web site? |
| Ans. |
Yes! The security of your order information is of the highest
priority at DWC Skin Care Solutions. We use Secure Sockets Layer (SSL), the Internet's strongest
security technology, which encrypts your order information and prevents interception from would-be
thieves. The information is then decoded on our secure server. You can verify the security of your
connection by checking the lower left-hand corner of your browser window. You will see either a closed
lock or an unbroken key. We are confident that online ordering is totally secure. However, we are happy
to accept your credit card details by phone, if you prefer at 1-800 670 8719. |
| |
| Q. |
What forms of payment does DWC Skin Care accept? |
| Ans. |
DWC Skin Care accepts the following forms of payment: - VISA -
MasterCard - American Express - Discover - Personal Check - PayPal |
| |
| Q. |
When will my credit/debit card be charged? |
| Ans. |
Your credit/debit card will be charged when your order ships .
Credit card charges will be shown on your monthly credit card statement. Debit card charges will be
deducted directly from your bank account |
| |
| Q. |
Will I be charged sales tax? |
| Ans. |
DWC Skin Care is required to collect sales tax on all orders
shipped in California. |
| |
| Q. |
How is my order shipped? |
| Ans. |
DWC Skin Care uses the most economical and safe method of shipping
in order to keep down the costs to our customers. Most shipments are sent via USPS Priority
Mail. |
| |
| Q. |
When will my order ship? |
| Ans. |
Most orders ship within one business day of placing an
order. |
| |
| Q. |
When can I expect to receive my order? |
| Ans. |
Please allow up to 10 business days from the day you have placed
your order. Our Customer Care Department is available to assist you in tracking your order. |
| |
| Q. |
If I am unhappy with the product can I return it? |
| Ans. |
Try any DWC Skin Care product ordered from our web site RISK-FREE
for thirty days! If you are not satisfied contact our Customer Care Specialists for a return
authorization and return instructions. For open or used products we issue a full value store credit
refund plus our shipping & handling charges otherwise we charge a 40% merchandizing fee |
| |
| Q. |
If I return a product how long will it take to get a
credit? |
| Ans. |
Credit/Debit Cards: Please allow 1 - 2 billing cycles from the day you return
the package for your amount to be credited. Checks: Please allow 4 - 8 weeks from the day you
return the package for refund check to be received.
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|
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